Refund policy

NHD General Return Policy

You may return supplements, test kits, and products sold by Natural Heart Doctor (NHD) within 90 days of delivery for a refund or credit of the product price (shipping fees are non-refundable).

Kickstart My Heart and Wild Salmon Roe, courses, or downloadable products such as e-books, guides, etc are NOT REFUNDABLE. 

All unopened test kits, supplements, and products will receive a 100% refund of the product price minus a 4% credit card and restocking fee. Opened or damaged will receive a product credit.

To return a product, just email orders@naturalheartdoctor.com  to request a return authorization form. Please include your name, order number, and the product returned in the email. * Note that we have a 24-48 hour ticket response window

Any packages returned as REFUSED, UNKNOWN, VACANT or similar (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged shipping costs, deducted from customer refund.

Additionally, packages returned as “undeliverable” may be reshipped at the customer’s expense. NHD will pay for the cost of return shipping plus refund the original shipping cost if the return resulted from our error. 

All items should be returned in their original product packaging.

Receiving Your Refund: 

After receiving and processing your return, we will refund your product or products. If you are due a refund for non-returnable items, we will issue a refund when you contact us.

This period of time includes

• 5 to 7 business days for us to receive your return from the shipper
• 12 to 14 business days for us to process your return.
• The time it takes your bank to process your refund request ( see below for specific guidelines)

We will notify you via e-mail of your refund once we have received and processed the returned item.

How Refunds are Issued

 If you have additional questions, please email orders@naturalheartdoctor.com or contact the warehouse at 480-535-6844 option #1

NOTE: While our refund policy is generous, we reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.